Re: Actions to Improve Quality
Change1,Thanks for your feedback. The price that would have to be passed on to our customers would prevent this from being something we or most any company could do. As I indicated previously, we are...
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Hi Leona! I received a text from Hannah last night about 630 pm, stating that my system arrived and upon her inspection, the density appeared to be 100 and not the 90 density ordered? Hannah asked if...
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Hi Change1,First and foremost, thank you for sharing your feedback and doing so in a way that was constructive, I really appreciate that. If Hanna was given the system it was because it was brought to...
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Hi Leona! Just received my first system yesterday in about the 8 week period, Color was good, Density a little heavy,100 instead of ordered 90 but can live with this for this system. The Base was...
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Change1, Thanks for sharing what your seeing with your system. Hanna is the best person to speak on regarding what your seeing as I don't have that expertise. We will be looking at ways to obtain...
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This is an interesting thread...as a provider in the hair replacement business, I also have much the same frustrations, however things HAVE improved in terms of the natural look of the systems, but the...
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now way to do it. all this business is based on ow cost of labour and it requires a lot of labour hours to make a unit - it's manual job and can be automated in very small part.
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HI Leonathank you for thorough information hat steps have been taken to improve quality.However I think one issue wasn't mentioned in this quality discussion and I would like to know if you are aware...
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"In November, Dung worked directly with our factories to address specific areas where we were seeing deficiencies during a two-week trip to improve quality. The main areas of focus were density,...
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As I have posted previously, I can work with received hair that has a little too much or too little density, or a color that is not exactly like I ordered; however, the quality of the hair is where I...
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Eileen622, Martynika and Blondie 12,I'm glad you brought this up, and your right - I did not address hair quality. Since my last post we moved forward with surveying over 3,000 customers regarding...
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I have been a customer for many years. I must first saw that I have worn the lace products with poly liner and lace fronts in a "free" style with a mixture of synthetic grey and black human hair to...
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I have had to return I m really growing frustrated and agree our complaints fall on deaf ears. I have been a client for around 12 years and all i ask is to get age appropiate dentisy correct for a 64...
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I am generally always happy with the hair, ONCE I GET IT. My complaint is that there are TOO MANY DELAYS. I do not understand why. Maybe you should change factories. I love the ease of doing the...
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Two of my orders (each with 2 systems) had the worst dry hair. The most annoying thing was that the HD techs could not see the dryness at all, complete denial. In addition to pathetic dry straw like...
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